Terms of Service

Last Updated: September 1, 2026

This website and online store are operated by Maggie&Montreal. Throughout these Terms of Service, references to “we,” “us,” and “our” refer to Maggie&Montreal.

Maggie&Montreal provides this website, together with the information, features, products, tools, and services made available through it, subject to your acceptance of these Terms of Service and any other policies or notices referenced on our website.

By accessing our website, browsing our store, placing an order, or otherwise using our services (collectively, the “Services”), you agree to be bound by these Terms of Service and any additional policies incorporated into them by reference.

These Terms apply to all visitors and users of the website, including customers, browsers, merchants, suppliers, and individuals who submit or contribute content.

If you do not accept these Terms of Service, you should not access or use our website or Services.

Article 1 – Definitions

For the purposes of these Terms of Service, the following definitions apply:

Consumer – An individual who purchases products primarily for personal use rather than for commercial, professional, or resale purposes.

Company / Merchant – Maggie&Montreal, the operator of this online store and provider of the Services.

Agreement – The purchase agreement or transaction formed between Maggie&Montreal and a customer through the website.

Products – Any products or goods offered for purchase through our online store.

Website – The Maggie&Montreal online store, including the pages, functionality, and Services made available through it.

Article 2 – Scope and Acceptance of These Terms

These Terms of Service apply to offers made through Maggie&Montreal and to purchases and agreements entered into between Maggie&Montreal and its customers through the website.

By submitting an order, you confirm that you have reviewed, understood, and agreed to these Terms of Service together with any other applicable policies referenced on our website.

Article 3 – Products, Offers, and Website Information

We make reasonable efforts to present product descriptions, prices, images, availability, specifications, and other information as accurately as possible.

However, information displayed on our website may occasionally contain typographical errors, inaccuracies, omissions, or outdated information.

Product availability, descriptions, prices, and other details may be changed or updated without prior notice.

Where an obvious pricing, product, availability, or other material error has occurred, Maggie&Montreal reserves the right, subject to applicable law, to correct the information and refuse or cancel an affected order.

Product images are intended to provide an accurate representation of our products. However, the appearance of colours and other visual details may vary depending on your device, screen, or display settings.

Article 4 – Formation of the Purchase Agreement

A purchase agreement between you and Maggie&Montreal is formed when you successfully submit your order and an order confirmation is issued to the email address provided during checkout, subject to applicable law.

We reserve the right to review, refuse, or cancel an order where reasonably necessary, including in circumstances involving:

Suspected fraudulent or unauthorized activity
Incorrect pricing or product information
Payment authorization problems
Product availability issues
Incorrect or incomplete order information
Other circumstances that prevent us from reasonably fulfilling the order

If an order that has already been paid for is cancelled by us, any applicable refund will be handled in accordance with the relevant circumstances and our policies.

Article 5 – Returns and Withdrawal

Customers may submit a return request within 30 days of receiving their order, subject to the requirements and exclusions set out in our Return and Refund Policy.

To qualify for a standard return, the product must generally be unused, in the condition in which it was received, and returned in its original packaging.

A return request must be submitted within the applicable return period.

Further information about eligibility, return procedures, refunds, and exclusions is provided in our Return and Refund Policy.

Article 6 – Return Shipping and Refund Costs

Unless a product has been confirmed as faulty or incorrect, the customer is responsible for the costs associated with returning the product.

Maggie&Montreal does not provide free returns.

Original free shipping or other shipping promotions relating to delivery of an order do not automatically cover the cost of returning products.

Once an eligible return has been received and inspected, any approved refund will be processed according to the procedures described in our Return and Refund Policy.

Article 7 – Products Excluded From Returns

Certain products may not qualify for return because of hygiene, health, or safety considerations.

These products may include, but are not limited to:

Underwear
Lace lingerie
Hosiery
Certain personal care or hygiene-related products

Additional conditions and exclusions may apply. Please review our Return and Refund Policy before submitting a return request.

Article 8 – Pricing, Taxes, and Additional Charges

Product prices are displayed in the currency applicable to the website or checkout experience and may be modified from time to time without prior notice.

Applicable sales taxes, where required, may be calculated and displayed during checkout.

Unless expressly stated otherwise, prices may not include customs duties, import taxes, brokerage fees, or similar charges that may be imposed when an order enters its destination country or region.

Where such charges apply, they may be the responsibility of the customer, subject to applicable law.

Maggie&Montreal reserves the right to change product prices, introduce or discontinue promotions, and remove products from sale at any time.

Article 9 – Product Conformity, Faults, and Consumer Rights

We aim to ensure that products supplied through Maggie&Montreal correspond with the relevant descriptions provided through our website.

If you receive an incorrect, damaged, or faulty item, please contact us as soon as possible and provide the information reasonably required to review the issue.

Depending on the circumstances, an appropriate solution may include replacing the affected product or providing an applicable refund.

Nothing in these Terms of Service is intended to exclude, restrict, or override any mandatory warranties, remedies, or consumer rights available to you under applicable consumer protection legislation.

Article 10 – Order Processing, Shipping, and Delivery

Orders are prepared for shipment after successful payment confirmation and processed in accordance with our Shipping & Delivery Policy.

Estimated processing and delivery times are provided for guidance and may vary depending on the destination, shipping provider, order volume, and other circumstances.

Maggie&Montreal cannot guarantee that circumstances outside our reasonable control will not affect delivery times. Such circumstances may include:

Shipping carrier disruptions
Customs procedures or inspections
Severe weather
Public holidays
Local delivery interruptions
High seasonal order volumes
Other unforeseen logistical circumstances

Further information regarding processing times, shipping, and estimated delivery periods can be found in our Shipping & Delivery Policy.

Article 11 – Individual Purchases

Unless explicitly stated otherwise in connection with a particular product or service, purchases made through Maggie&Montreal are individual transactions.

Maggie&Montreal does not provide recurring subscription services unless a subscription or recurring purchase arrangement is expressly identified and agreed to at the time of purchase.

Article 12 – Payments

Payments are processed using the secure payment methods and payment providers displayed during checkout.

By providing payment information and completing a transaction, you confirm that you are legally authorized to use the selected payment method and that the information you provide is accurate.

If a payment cannot be successfully authorized, verified, or processed, the relevant order may not be accepted or may be cancelled.

Available payment methods may change depending on your location, currency, or the payment options supported by our checkout provider.

Article 13 – Complaints and Customer Support

If you experience an issue with an order, product, delivery, payment, or any aspect of our Services, you may contact our customer support team.

When submitting a complaint, please provide sufficient information for us to identify your order and understand the issue.

We aim to review customer complaints and respond within a reasonable period of time. Where appropriate, we will work with you to identify a suitable resolution in accordance with these Terms, our other applicable policies, and applicable law.

Article 14 – Governing Law and Consumer Protection

These Terms of Service and any purchases made through our website are governed by the laws and regulations applicable to Maggie&Montreal and the relevant transaction, including applicable rules concerning online commerce and consumer protection.

Any dispute relating to these Terms, an order, or the use of our Services will be addressed through the appropriate legal procedures and competent authorities or courts, subject to any mandatory rights available to consumers under applicable law.

Nothing in these Terms is intended to deprive a consumer of mandatory protections or rights that cannot legally be excluded or limited.

Article 15 – Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes to our Services, business practices, policies, or applicable legal and regulatory requirements.

The most recent version of these Terms will be made available through our website. Where changes are made, the “Last Updated” date at the beginning of these Terms may be updated accordingly.

Your continued use of the website following an update is subject to the version of the Terms applicable to your use or transaction, as required by applicable law.

Article 16 – Contact Information

If you have questions regarding these Terms of Service, an order, or the use of our Services, please contact us at:

Maggie&Montreal
Email: info@maggie-montreal-clothing.com