Returns and Refund Policy
Last Updated: September 1, 2026
At Maggie&Montreal, we want our return and refund process to be as clear as possible. Please review this policy carefully before completing your purchase. By placing an order through our website, you acknowledge and agree to the terms outlined below.
Please note: Maggie&Montreal does not provide free returns. Unless stated otherwise in this policy, all costs associated with returning an item are the responsibility of the customer.
1. Returns
14-Day Return Period
You may request a return within 14 days of receiving your order.
Return requests submitted more than 30 days after the date of delivery are no longer eligible for a refund or exchange.
Return Eligibility
To qualify for a return, an item must:
- Be unused and unworn
- Be in the same condition in which it was received
- Be returned with its original packaging
- Be clean and in appropriate condition for inspection
- Meet any applicable hygiene requirements
Items that do not meet these requirements may not be accepted for return.
Items That Cannot Be Returned
For health, hygiene, and safety reasons, certain products are excluded from returns. Non-returnable products may include, but are not limited to:
- Underwear
- Lace lingerie
- Hosiery
- Certain personal care or hygiene-related products
Other items may also be excluded from returns where required for hygiene, health, or safety reasons.
2. How to Request a Return
Before sending an item back, please contact our customer support team at:
info@maggie-montreal-clothing.com
When submitting your return request, please provide:
- Your order number
- The reason you would like to return the item
- Your contact information
- A clear photograph of the item if it arrived damaged, defective, or incorrect
Once we receive your request, our customer support team will provide further instructions regarding the return process.
Please do not send a return before receiving the appropriate return instructions from us.
3. Return Shipping Costs
Maggie&Montreal does not offer free return shipping.
Unless your item is confirmed to be faulty or incorrect, you are responsible for arranging and paying all costs associated with returning your order.
Any free or complimentary shipping offered when placing an order applies only to the original shipment from us to you. It does not include or cover the cost of returning products to us.
Return shipping charges are non-refundable and may vary depending on your location, selected shipping carrier, parcel size, and shipping method.
We strongly recommend choosing a shipping service that includes tracking. Maggie&Montreal cannot be held responsible for return parcels that are lost or otherwise fail to reach the designated return destination.
The exception for confirmed faulty or incorrect products is explained below.
4. Refunds
Inspection of Returned Items
After your return has been received, we will inspect the item to determine whether it meets the requirements of this Return and Refund Policy.
Following the inspection, we will notify you by email whether your refund has been approved or declined.
Approved Refunds
If your return is approved, the applicable refund will be issued to the original payment method used for your purchase.
Once a refund has been processed, please allow up to 30 business days for the funds to appear in your account. Processing times can vary depending on your bank, credit card company, payment provider, or other financial institution.
Unless otherwise stated in this policy, the cost of returning an item is not included in the refund.
Delayed or Missing Refunds
If more than 30 days have passed and you have not yet received an approved refund, we recommend contacting your bank, credit card issuer, or payment provider first, as additional processing time may apply.
If you have checked with your payment provider and your refund still cannot be located, please contact us at:
info@maggie-montreal-clothing.com
5. Faulty, Damaged, or Incorrect Items
If your order arrives with a faulty product or you receive an item different from the one you ordered, please contact Maggie&Montreal as soon as possible.
To help us review the issue, we may request your order information and clear photographs showing the product and the problem.
Once the issue has been verified, we will arrange for a replacement product to be sent to you at no additional cost. You will not be responsible for applicable return shipping costs for a confirmed faulty or incorrect item.
If the same issue occurs again with the replacement product, you will be eligible for a full refund of the purchase price.
6. Order Cancellations
Orders are processed through an automated fulfillment system so that purchases can begin moving through the order process as quickly as possible.
For this reason, orders cannot be cancelled once they have been placed.
Please carefully review your order details, including the products, sizes, quantities, shipping information, and other relevant details, before completing your purchase.
7. Contact Us
If you have questions about a return, refund, faulty product, or any other part of this Return and Refund Policy, please contact our customer support team:
Maggie&Montreal
Email: info@maggie-montreal-clothing.com
We will assist you with the applicable next steps based on your order and the circumstances of your request.